Coaching session 31: Predicting points of conflict

Use the following table to pinpoint and cross-reference potential types of conflict which may arise with transformation tasks and products, or adapt the template to record your thoughts, notes on stakeholders or team members and to help decide your courses of action.

Type of conflict →/ Transformation flow assigned task ↓	Intra-personal	Inter- personal	Inter- group	Inter-organizational
Change drivers
Change goals
Change programme vision
Outcomes and benefits
Programme roadmap or definition
New capability
New markets
Project products
Transformation (e.g. future state, Target Operating Model)

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Graphic of Project Management Building Blocks

"Human change isn't something we do, it's everything we do"